General provisions, contact with the store owner
1. These regulations (hereinafter "Regulations") define the rules and conditions of using the online store ElectroSphere - a wide selection of electrical products, operating at www https://electrosphere.eu.
2. The owner of the Store is Edyta Bochenek, an entrepreneur running a business under the name P.R.E. ELEKTROSYSTEM 2 EDYTA BOCHENEK with its registered office at Kolejowa 44, 05-123 Chotomów entered into the Central Register and Information on Business Activity, NIP: 5361593900 (hereinafter "Seller").
3. The Seller's contact details are as follows:
  
  Contact address: ul.Kolejowa, nr 44, 05-123 Chotomów
  E-mail address: contact@electrosphere.eu
  Telephone number: +48732220938 (telephone customer service hours - in the Contact tab).
  Contact point for communication with EU Member State authorities, the European Commission, the Digital Services Council: contact@electrosphere.eu. Communication may be conducted in Polish.
Technical requirements
1. In order to use the Store, it is necessary to have:
  1. a computer or other device with an Internet browser;
  2. access to the Internet;
  3. an active e-mail address.
Personal data
1. The administrator of the personal data of the Store's customers is the Seller.
2. All information about the processing of personal data of customers and other people using the Store's website can be read in the Privacy Policy.
Conclusion of the sales agreement, customer account
1. The Store enables the purchase of goods (hereinafter "Goods"), displayed on the Store's website, in two modes:
  1. without registration;
  2. with the creation of an account in the Store.
  In both cases, in order to place an order, you must select the Goods in the Store, add them to the "Basket" using the appropriate button and continue the ordering procedure by selecting the appropriate options (delivery and payment method).
2. Information about products in the Store, i.e. descriptions and prices, constitute an invitation to conclude a sales contract within the meaning of art. 71 of the Civil Code, in accordance with the terms of the Regulations.
3. The condition for placing an order is to fill in all the required data necessary for the performance of the contract in the order form and possibly (at the customer's request) also the data for generating a VAT invoice.
4. If the customer decides to set up an account in the Store (hereinafter "Account"), registration is one-time, and the e-mail address and password chosen by the customer are the basis for later logging in. Details of the Seller's provision of the digital Account management service are available below in the Account Regulations. The Store also allows logging in to the Account via social media and/or a user account in the Google system. After logging in to the Account, the customer has access to the history of their orders, and for subsequent orders they do not have to fill out the order form with their personal data again.
5. The customer may cancel their account at any time without incurring any costs. To do this, you should send your resignation to the following e-mail address: contact@electrosphere.eu.
6. The customer's approval of the order by clicking the "Buy and pay" button (or another button with the same wording) means:
  1. submitting an offer to the Seller to purchase the Goods in accordance with the options selected in the order and in accordance with these Regulations,
  2. accepting the obligation to pay the price of the Goods and the costs of their delivery.
7. The sales agreement (hereinafter referred to as the Agreement”) is concluded when the Seller accepts the order for execution (acceptance of the customer's offer), about which the Seller informs via an e-mail confirming the acceptance of the order to fulfillment.
8. If it is not possible to fulfill the order for the Goods (in whole or in part), the Seller will inform the customer about this - then the Agreement will not be concluded. At the same time, the Seller will inform the customer about the existing possibilities of another method of fulfilling the order, e.g. partial fulfillment of the order or waiting for the Seller to replenish the stock. If the order has been previously paid for by the customer and is not possible to fulfill, the Seller will immediately return the payments made to the customer (according to the scope of the order cancellation). ;
9. The Seller shall provide the Customer with confirmation of the conclusion of the Agreement on a durable medium at the latest upon delivery of the Goods.
10. The Store shall not be liable for failure to deliver the order or delay in its delivery resulting from the Customer providing an incomplete/incorrect delivery address or failure to provide other data necessary to complete the order.
11. The Seller reserves the right to suspend the execution of the order in a situation where the Customer has provided false data or when this data raises reasonable doubts as to its correctness. In such a case, the Seller (if possible) shall attempt to contact the Customer in order to verify the truthfulness of the data provided.
Prices and payment methods
1. The prices of the Goods are given in Polish złoty (PLN) and in gross amounts, i.e. including VAT.
2. The cost of delivery of the Goods is given separately in the Store's basket, depending on the delivery method chosen by the customer.
3. The available payment methods are described on the Store's website in the "Payment methods" tab and are presented to the customer at the stage of placing the order (in the basket).
4. The Store offers the following methods payments:
  1. traditional bank transfer to the Seller's account
  2. fast electronic transfer / payment via virtual wallet - via the payment platform:
    - Przelewy24
    - PayPal
    - The entity providing online payment services in the field of fast transfer payments is PayPro S.A.
  3. card payment: Visa, Visa Electron, MasterCard, MasterCard Electronic
  4. cash on delivery (cash on delivery)
  5. deferred payment - via the operator indicated at the order placement stage
5. If the customer has chosen to pay by regular bank transfer, payment for the order should be made within 7 days of its placement. In the absence of payment within the above deadline, the Agreement shall be deemed not to have been concluded. The previous sentence does not apply to situations where the Seller offers customers deferred payment/payment in installments through an external partner.
6. In the case of choosing payment via Shoper Płatności, the entity providing online payment services in the scope of payments by fast transfers and payment cards is Przelewy24.
Delivery of goods
1. Delivery of Goods takes place according to the customer's choice:
  - via a courier company
2. With the exception of Goods collected by the customer in person, the order is considered fulfilled at the moment of sending the parcel to the customer (entrusting the parcel to the carrier engaged in transport). The exact actual delivery date of the parcel is specified by the carrier.
3. Goods are sent by the Seller within 2 business days, unless a different date is clearly specified in the product description when the customer places the order. Detailed delivery dates are provided on the Store's website in the "Order processing time" tab.
4. The Seller normally handles orders in the Republic of Poland for the costs indicated on the Store's website in the "Delivery time and costs" tab. Shipment abroad is possible for the costs indicated on the Store's website or costs individually agreed with the customer.
5. Order Processing Time
  1. The Seller undertakes to complete the order and prepare it for shipment within a maximum of [7] business days from the confirmation of the order and receipt of payment (if applicable). The standard processing time is up to 14 business days, unless a different time frame is specified in the product description.
  2. If an order includes products with different processing times, the longest specified processing time applies to the entire order.
  3. The processing time does not include the shipping time, which depends on the selected carrier.
  4. In exceptional cases, such as product unavailability or other unforeseen circumstances, the Seller will inform the Customer of a possible delay and propose alternative solutions.
Withdrawal from the contract
1. A customer who is a consumer or entrepreneur, as referred to in art. 7aa of the Consumer Rights Act (hereinafter referred to as the “Privileged Entrepreneur”) has the statutory right to withdraw from the contract for the sale of Goods within 14 days of its receipt, without giving any reason, subject to the exceptions referred to below.
2. To meet the deadline for withdrawal from the contract, it is sufficient for the customer to send a statement within the above deadline:
  - in electronic form to the address: contact@electrosphere.eu or
  - in writing to the address: ul.Kolejowa, nr 44, 05-123 Chotomów.
3. The statement of withdrawal from the contract may be submitted according to the template available here, but the use of the template is not obligatory. The Seller will immediately send the customer an e-mail confirming receipt of the declaration of withdrawal from the contract.
4. Then, within the next 14 days, the customer should return the returned Goods at their own expense to the postal address ul.Kolejowa, nr 44, 05-123 Chotomów.
5. The Seller will immediately, no later than within 14 days of receiving the declaration of withdrawal from the contract, refund the customer:
  - the price of the Goods;
  - the costs of the original shipment of the Goods to the customer using the cheapest standard method of delivery offered in the Store.
6. The Seller may refrain from refunding the payment until the moment the Customer receives the Goods back, or at least the Customer provides the Seller with proof of sending the item back.
7. The payment will be refunded using the same payment methods that were used by the Customer in the original transaction, unless the Customer expressly agreed to a different solution.
8. The Customer is liable for reducing the value of the returned Goods if, before submitting a declaration of withdrawal from the contract, the Customer used the Goods in a way other than necessary to establish the nature, characteristics and functioning of the item.
Exceptions to the right to withdraw from the contract for the sale of Goods
1. The right to withdraw from the contract does not apply in the case of Contracts for the delivery of Goods:
  1. not prefabricated, manufactured according to the specifications of the consumer / Privileged Entrepreneur or intended to meet their individual needs (personalized goods);
  2. that spoil quickly or have a short shelf life (perishable goods);
  3. delivered in a sealed package, if the package has been opened by the customer and the goods cannot be returned after opening the package due to health protection or hygiene reasons (goods packed for hygiene reasons); hygienic);
  4. sound recordings, visual recordings or computer programs supplied on a tangible medium (e.g. CD) in a sealed package, if the package was opened after delivery;
  5. which after delivery, due to their nature, are inseparably connected with other goods (e.g. construction materials, if used);
  6. newspapers, periodicals or magazines, with the exception of a subscription agreement (paper press);
  7. the price of which depends on fluctuations in the financial market over which the Seller has no control and which may occur before the deadline for withdrawal from the contract expires;
  8. alcoholic beverages, the price of which was agreed upon at the conclusion of the sales contract and which can only be delivered after 30 days and whose value depends on fluctuations in the market over which the Seller has no control control.
Complaints
1. The Seller is obliged to deliver Goods to the customer in accordance with the Agreement.
2. The Seller is liable to consumers and Privileged Entrepreneurs for the compliance of the Goods in accordance with the provisions of the Consumer Rights Act. The Seller shall be liable to other customers under the terms of the Civil Code.
3. Complaints may be submitted:
  - in electronic form to the following address: contact@electrosphere.eu
  - or in writing to the following address: ul.Kolejowa, nr 44, 05-123 Chotomów.
4. The Seller shall consider the complaint in the form in which it was submitted (in writing or via e-mail) within 14 days of receiving the complaint.
5. In the event of dissatisfaction with the manner in which the complaint was handled by the Seller, the consumer and the Entrepreneur The privileged party may (irrespective of the ordinary proceedings before a common court) also use out-of-court methods of handling complaints and pursuing claims.
6. For the above purpose, you can:
  1. apply to the provincial inspector of the Trade Inspection with a request to initiate mediation proceedings on the amicable settlement of the dispute,
  2. use the assistance of the district (municipal) consumer rights advocate or a social organization whose statutory tasks include consumer protection,
  3. use ODR platform (Online Dispute Resolution), which is used for online resolution of disputes between consumers and traders, if the dispute concerns obligations arising from a contract concluded via the Internet. More information about the ODR platform can be found here,
  4. apply to a permanent consumer arbitration court with a request to resolve a dispute arising from the concluded contract.
7. Additional information on out-of-court methods of handling complaints and pursuing claims can also be obtained on the website of the Office of Competition and Consumer Protection: https://polubowne.uokik.gov.pl/.
Product Reviews
1. In the Store, it is possible for the customer to add a product review (hereinafter "Reviews").
2. This functionality is available only if the customer uses an external customer satisfaction survey / customer review program.
3. Reviews added by the customer should be legal within the meaning of the Digital Services Act (DSA) and consistent with good manners, which means that you cannot post Opinions:
  - of an unlawful nature;
  - contrary to good manners, and in particular: containing offensive, pornographic content, offending religious feelings, inciting racial, ethnic, or religious hatred;
  - infringing the rights of other people, including in particular property and personal copyrights and the right to privacy;
  - containing content or graphic elements of a commercial, advertising nature, relating to products other than those offered in the Store.
4. The Seller and/or the provider of an external customer satisfaction/opinion survey program may moderate Opinions, which means that Opinions that do not comply with the Terms and Conditions will not be published or may be deleted.
5. In the event of blocking or deleting an Opinion, the Seller will inform the customer of this, providing a justification. In such a case, the customer may file an appeal under the terms described in point X. 6 of the Regulations.
6. Appeals against decisions regarding Opinions (hereinafter referred to as “Appeal”) may be filed:
  - in electronic form to the following address: contact@electrosphere.eu
  - or in writing to the following address: ul.Kolejowa, nr 44, 05-123 Chotomów.
  The Seller shall immediately confirm receipt of the Appeal in electronic form (if the person filing the Appeal has provided the Seller with an e-mail address). The Seller will consider the Appeal in the form in which it was submitted (in writing or by e-mail) within 14 days of receiving the Appeal.
7. Each person visiting the Store has the opportunity to submit a notice to the Seller (hereinafter referred to as the “Notice”) if they believe that the Store contains illegal content within the meaning of the Digital Services Act (DSA) or that is contrary to the Regulations. Notices should be submitted in electronic form to the following address: biuro@electrosphere.pl.
8. The Seller will immediately confirm receipt of the Notice in electronic form. The Seller will consider the Notice within 14 days of receiving it, providing justification. The person who filed the Appeal may file an appeal against the Seller's decision regarding the Notification under the terms described in point X. 6 of the Regulations.
9. In the event of dissatisfaction with the manner in which the Seller resolves the Appeal, the person filing the Appeal may use out-of-court dispute resolution methods referred to in the Digital Services Act (DSA).
10. The Seller shall not be liable for Opinions posted in the Store by customers, provided that:
  - they do not have knowledge that the Opinion is illegal content;
  - they immediately take appropriate actions to remove or prevent access to illegal content upon obtaining such knowledge or information, in particular the Seller shall immediately consider Notices.
Final Provisions
1. Polish law shall apply to Agreements concluded in the Store. The Agreement shall be concluded in Polish.
2. No provision of the Regulations shall exclude or in any way limit the rights of the consumer (and the Privileged Entrepreneur) resulting from the provisions of law.
3. The Seller may make changes to the Regulations at any time, provided that such changes apply to orders placed after the publication of the new version of the Regulations, and in the case of (i) previously concluded Agreements for the provision of a digital service or an electronic service, as well as in the case of (ii) customers who have an Account in the store - the customer will be notified of the change to the Regulations and the possibility of not accepting the new content.
4. The Regulations shall apply from the date April 29, 2024

Account Terms and Conditions
in the ElectroSphere store - a wide selection of electrical products

General Provisions, Contact Seller
1. These account regulations ("Account Regulations") define the terms and conditions of using the customer's account ("< strong>Account) in the ElectroSphere online store - a wide selection of electrical products ("Shop").
2. These Account Terms and Conditions constitute the terms and conditions of the service. electronic means within the meaning of the Act on Providing Services by Electronic Means. The Account Service is an additional and secondary service in relation to the Seller's main activity, i.e. offering customers the purchase of Goods. The Account management service is free of charge.
3. The Account Regulations are a supplement to the Store Regulations. To the extent not regulated in the Account Regulations, the provisions of the Store Regulations apply to this service.
4. The Seller's contact details in matters concerning the Account service are the same as for the Store :
  ul.Kolejowa, nr 44, 05-123 Chotomów
  e-mail: contact@electrosphere.eu
  tel.: +48732220938 < /ol>
Technical requirements and functionalities of the Account service
1. Technical requirements for using the Account service are the same as for using the Store and are indicated in point II.1. Store Regulations.
2. By using the Account, the Store customer has the option to:
  1. save and store your personal data (including delivery address) in your Account, which allows you to make subsequent purchases in the Store without having to fill out the address form again,
  2. view your order history,
  3. view your order status.
Service Agreement Accounts, withdrawal from the agreement, resignation from the Account
1. Creating an Account by the customer is tantamount to concluding an agreement for the provision of electronic services for an indefinite period. The customer may at any time, without giving any reason, to withdraw from having an Account. To do this, contact the Seller electronically at contact@electrosphere.eu. The Customer also has the statutory right to withdraw from the contract for the provision of the Account management service within 14 days from its conclusion.
Complaints
1. The Seller shall be liable to consumers and Privileged Entrepreneurs for the compliance of the Account service with the agreement in accordance with the provisions of the Consumer Rights Act. The Seller shall be liable to other customers under the principles arising from the Civil Code.
2. Complaints regarding the Account service may be submitted to the Seller in accordance with the procedure provided for in points IX. 3-5 of the Store Regulations.
3. In the event of dissatisfaction with the manner in which the complaint was handled by the Seller, it is also possible to use out-of-court methods of handling complaints and pursuing claims, in accordance with the procedure described in points IX. 6-7 of the Store Regulations.
Personal data
1. Full information on the processing of personal data of Store customers, including for the purposes of maintaining the Account, can be found in the Privacy Policy.
Changes to the Account Regulations
1. The Seller may make changes to these Account Regulations on the principles indicated in point XI. 3 of the Store Regulations. If the customer does not accept the new wording of the Account Regulations, they may terminate the agreement for the provision of the Account service (by contacting the Seller electronically for this purpose) with a 14-day notice period.

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Online store regulationsElectroSphere - a wide selection of electrical products

Account Terms and Conditionsin the ElectroSphere store - a wide selection of electrical products

Online store regulations
ElectroSphere - a wide selection of electrical products

Account Terms and Conditions
in the ElectroSphere store - a wide selection of electrical products