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By default, only the cookies that are necessary for the website to function properly are enabled. Below, you can accept all types of cookies by clicking "Accept all", or refuse their use (except essential). You can also customize the cookies to your needs by selecting "Customize consents". You can withdraw or change your consent at any time by clicking the "Cookie settings" link at the bottom of the page.
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These files allow us to perform analyses regarding our online store, which may contribute to its better functioning and adaptation to the needs of Users.
Thanks to these files, we can conduct marketing activities.
We have created this privacy policy for people visiting the website https://electrosphere.eu (hereinafter "Website"), i.e. the ElectroSphere online store - a wide selection of electrical products (hereinafter "Store").
The administrator of your personal data in connection with the use of the Store is: Edyta Bochenek, an entrepreneur conducting business activity under the name P.R.E. ELEKTROSYSTEM 2 EDYTA BOCHENEK with its registered office at Kolejowa 44, 05-123 Chotomów entered into the Central Register and Information on Business Activity, NIP: 5361593900.
In all matters related to the processing of personal data, you can contact us at the e-mail address: contact@electrosphere.eu. It is also possible to contact us in writing at the registered office address given above.
For your convenience, we have divided this document into two parts:We use cookies and other similar mechanisms to learn how users use our Website and for marketing purposes, including displaying advertisements to them in other places on the Internet.
A cookie is a small text file saved by a website on your computer, telephone or other device on which you are browsing the website. A cookie file contains data about your use of this website.
Some cookies are necessary for the operation of our Store, they cannot be disabled.
In other cases, when you first visit our Website, we ask you to consent to the installation of cookies. We do not use advertising or analytical cookies (or any other non-essential cookies) without your consent.
The legal basis for the use of necessary cookies by the Store (indicated above in the section "What cookies do we use?") is our legitimate interest, i.e. the right to run a Website supporting our business, and the need to maintain its security.
The legal basis for our use of other cookies is your consent.
In connection with our processing of your personal data using cookies, you have the rights at any time, which we describe below.
Our use of cookies, especially for advertising purposes, may involve so-called profiling. This means that we or marketing companies whose services we use may create a user profile based on the information collected (e.g. e-mail address, order history, type of device, technology used, frequency of visits) and formulate future purchase forecasts on this basis. This allows us to make decisions about what content (including advertisements) to display on our and other websites.
It depends on whether they are "persistent" or "session" cookies. Session cookies, which are information necessary for the browser's functionalities to function properly, expire at the end of the user session, i.e. each time you close our Site. Persistent cookies that make using the site easier (e.g. remembering the selected resolution, content layout, user preferences, recently viewed products) will be stored by the browser for longer and will remain there until the expiry date, unless you delete them yourself using the browser menu settings.
Third-party cookies (i.e. analytical, advertising and social media cookies) are subject to their own privacy policies, to which we provide you with links in this policy.
In addition to the cookies described above, we process the following of your data for the following purposes related to the operation of the Store:
| Purpose of processing | Type of data processed | Legal basis for processing |
|---|---|---|
| Order handling in the Store, customer account management in the Store | Identification and contact data of the customer (e-mail address and other data necessary to complete the order). Details and history of order fulfillment. |
Agreement concluded with you as a customer of the Store - art. 6 sec. 1 lit. b) GDPR |
| Contacting you, handling inquiries | Identification data and other information that you provide to us in the contact form or in other correspondence. Correspondence history. |
Our legitimate interest in ensuring communication with persons who send us inquiries/correspondence - Art. 6 sec. 1 lit. f) GDPR |
| Handling complaints and other after-sales service (e.g. in the event of withdrawal from the contract) | Identification and contact data of the customer. Details and history of order fulfillment. History of correspondence. | Our legitimate interest in handling complaints and implementing the procedure for withdrawal from the contract - art. 6 sec. 1 lit. f) GDPR |
| Collection of opinions and comments about products | Content of the opinion / comment. Identification data of the person sending / publishing the opinion / comment. |
Your consent, expressed by the act of sending and / or publishing the opinion and / or comment - art. 6 sec. 1 lit. a) GDPR |
| Archive | All data listed in this table, received from customers and users of the Store for various purposes | Our legitimate interest in securing data for the purposes of establishing, defending or pursuing claims and for the purposes of demonstrating compliance with the obligations arising from the GDPR - Art. 6 sec. 1 lit. f) GDPR |
| Accounting, tax purposes | Customer identification and contact details. Invoice details. |
Fulfillment of tax obligations resulting from legal provisions - art. 6 sec. 1 lit. c) GDPR |
| Sales analysis and statistics in the Store | Sales statistics in the store and user behavior (traffic) on the Website | Our legitimate interest in conducting business analyses in order to optimize our activities. In the scope of traffic statistics on the Website - legitimate interest resulting from your consent to cookies - art. 6 sec. 1 lit. f) GDPR |
| Marketing purposes | Data on the history of browsing the Store's content, purchase history, demographic features (age, gender, etc.) and other features characterizing target groups (customer segments) | Our legitimate interest in marketing our own products and services, whereby marketing activities related to the use of cookies and/or marketing communication directed directly to you require your prior consent - art. 6 sec. 1 letter f) GDPR |
Providing the above data by you is not mandatory, but it is necessary to complete your order, issue you an invoice, notify you about the status of the order, respond to your inquiry or complaint, etc.
We process your data related to placing an order in the Store for as long as it is necessary to complete the order, as well as in accordance with accounting and tax regulations.
In addition, we will process the data for the time necessary to achieve the purposes listed above in the table (i.e. until our legal interest in enabling us to process ceases, or until you object to the processing, or until you withdraw your marketing consent - if you have granted it to us). Further processing will only be possible if we have such a legal obligation as the administrator (in particular tax purposes) and possibly for archival purposes to protect ourselves against potential claims (until such claims expire).
In our business, we use the services of other cooperating companies, therefore your data may be entrusted by us to: the company providing us with software to run the Store, the accounting firm, the hosting provider of our Website, the hosting provider of our e-mail, other companies whose services and marketing tools we use. Your data is also transferred to courier companies and possible payment intermediaries in order to fulfill your order, and these companies are separate controllers of personal data.
We participate in a customer satisfaction survey / customer opinion program. If you agree to be included in such a survey, your data will be made available to the organizer of the customer satisfaction survey system. This entity is a separate administrator of your personal data.
For the purposes of marketing activities described above in the "Cookies" section, we use services provided by entities based in the USA (Google, Facebook). In connection with the above, personal data may be transferred to third countries that are not members of the European Union. An appropriate level of protection of your data is ensured by the Data Privacy Framework program, about which you can read more here.
We are committed to respecting the confidentiality of your personal data and to guaranteeing you the possibility of exercising your rights. You can exercise your rights at no cost by sending us an e-mail or contacting us in another way.
Remember that in connection with the processing of your data, you have the right to:
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